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Frequently Asked Questions & Answers

Core Charges

What is a core charge?

A “Core Charge” is a refundable deposit you are charged when you purchase items with a core, such as turbos, transmissions, and torque converters. It is similar to the deposit you might pay for beverages packaged in aluminum cans or glass bottles. In many states, to promote recycling, you are charged a deposit when you purchase a can or bottle of soda pop and you receive your deposit back when the empty can or bottle is returned. Many automotive parts have a Refundable Core Charge that works the same way as a soft drink bottle deposit.

How do I get a refund on the core charge?

When the recyclable component from your old part is returned to us, the charge is refunded to you. You can either ship the core back to ATS following the instructions for returning a core on your invoice, the "Bill of Lading" form can be found HERE or if you are local in Colorado, bring the core directly to ATS along with your packing slip or invoice.

Shipping & Quotes

How long does it take to ship your products?

In stock products will generally ship within 5-10 business days. If a product is going to be delayed for any reason, we will contact you with an estimated ship time. Please Note: We are currently at a 15 business day lead time due to the increase in orders.

Do you ship to Alaska and Hawaii?

We do ship to Alaska and Hawaii Due to the higher cost of freight to Alaska and Hawaii, we must quote these separately and charge freight for them.

Do you ship internationally?

We can ship internationally. International freight is a bit complicated and so we are unable to quote that online at this time. If you need an international freight quote, please contact us.

Is shipping really free?

Ground shipments are free as are standard freight to your curb saving you hundreds of dollars in freight cost for our large depositories. Certain products and/or delivery locations may require special accessorial services and incur a charge. These services subject to a charge are: lift gate, inside delivery, limited access to locations such as military bases, construction sites, residential, or schools. If you have a freight dock or forklift, aren’t in a limited access area, or need call ahead services then your shipment is free. For our full shipping policy, visit our Shipping Policy & Freight Charges page.

How can I get a quote?

You can start a quote online by adding an item to a quote using the “Add to Quote” button next to the “Add to Cart” button. Once you have added everything you want to your quote, you can either use the “Submit Your Quote” button on the popup from the last item added to the quote or with the quote icon in between the search and my account icons at the top of the page. If you use the quote icon at the top of the page, you will want to click on the link “View and edit quote request” at the bottom of the popup. From there, enter your contact information and any questions you have regarding the quote and hit the “Submit Quote” button. One of our sales reps will review the quote and any questions you have before approving it. You will receive a copy of the quote when you submit it and when it is approved.

How long are quotes valid?

Quotes are valid for 30 days from the date they are approved.

How do I order from a quote?

You can either use the link in the email informing you that your quote was accepted or by going to the “My Account” section of the website and selecting “My Quotes.” From there you can see all of the quotes you have previously requested. Click on the “View” link next to the particular quote you wish to order and use the “Move to Shopping Cart” button at the bottom of the page. You can then go to the cart and checkout.

Can I get a quote for an order shipped to Alaska/Hawaii/internationally?

Absolutely. Please contact us at sales@atsdiesel.com for these quotes.

GENERAL QUESTIONS

Is your website secure?

Yes. We use Shopify as our webstore and is natively secure. We have added strict SSL protection and forced secure urls to be used sitewide to ensure the highest level of protection. We also use Cloudflare to mitigate bots and scraping of our site.

What if I need to make a return?

In the rare occasion that you must return your product, please view our return policy and contact us at (800) 949-6002. Our customer service team will be ready to support you.
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